"the upgrade is empathy"

Alyssa described her project as an upgrade to traditional journalism. “The upgrade is empathy,” she said, with the severe humility that comes when you suspect you are on to something but are still uncertain you aren’t being ridiculous in some way. “You Don’t Understand Our Audience”: What I learned about network television at Dateline NBC by John Hockenberry. “In the end, perhaps the work that I was most proud of at NBC marginalized me within the organization and was my undoing.” via Graham Leuschke’s bookmarks on del.icio.us